Full-time Manager of Resident Services

at Wesley Woods Towers in Atlanta

Hours: M - F, 8:30 AM - 4:30 PM or 5:00 PM

Under the general supervision of the Residential Administrator, the Manager of Resident Services will be responsible for the day to day operations and management of resident care, according to facility, corporate and licensure requirements and regulations.


Personal Care Program
1. Responsible for 24 hours, 7 days a week coverage for the Personal Care Program. Responds to all emergencies within program according to DHR and WWSL standards and procedures.
2. Perform all resident assessments prior to admissions and on an ongoing basis; supervise the day to day coordination of Resident Care.
3. Conducts regular residents/family conferences, monitoring changes in status and Care Plan Adjustments. Lead Care Plan Team, preparing and monitoring the Care Plan Task List, and the General shift checklist, and weekly Medication Assistance Record, ensuring all appropriate documentation according to all requirements and regulations. Oversees Resident Files and all required files and required documentation.
4. Manages personal care staff in accordance with WWSLI Human Resources policies, providing leadership in recruiting, interviewing, hiring, orientation/training, verifying time-keeping and attendance, corrective action/disciplining and evaluating staff performance reviews in collaboration with the Residential Administrator and the Human Resources administrative staff.
5. Care Manager for residents: contacting physicians, family members, and community agencies to obtain specific orders and information as may be necessary in coordinating residents care.
6. Effectively promotes positive and cooperative teamwork with all facility staff, volunteers, residents and family members, according to the organizational philosophy and values. Promote Personal Care Services wellness model, enabling residents to remain as independent as possible as long as possible.
7. Serve as a member of the facility Management team and attend all required educational, staff, Advisory Board and Sub-committee meetings as requested and assigned. Collaborate on plans for outreach services, recommending changes to policies, standards and procedures as necessary.

Facility Staff Education
Promotes the development and professional growth of all facility staff. Coordinate all required training and development of all facility staff. Specifically, this includes planning, developing and implementing 16 hours of required educational courses for all facility employees and ensure the record keeping of these annual courses. Participates and coordinates Continuous Quality Improvement programs and performance improvement teams.
• Collaborate with Management Staff on facility functions and planning.
• Demonstrates professional work behavior by:
o Attending work as scheduled.
o Complying with facility emergency, blood borne pathogen, body substance isolation and HAZMAT procedures.
o Attending all required training courses & other training for job development as agreed upon by supervisor.
o Complying with all personnel policies and procedures of Wesley Woods, Inc. and general work rules of the job of the facility.
3. May have responsibility for managing other ares of the community as assigned.

1. Bachelor’s Degree, and three to five years experience in managing a personal care home or assisted living facility.
2. Ability to maintain high degree of confidentiality.
3. Ability to manage problems with sensitivity to the situation.
4. Must have excellent interpersonal and teamwork skills.
5. Excellent knowledge of Personal Care Home regulations and must be willing to ensure compliance with all regulations and requirements for licensure, and corporate guidelines.

1. Ability to read and understand written and spoken English words and sentences.
2. Ability to communicate orally and in writing, English words and sentences.
3. Ability to perform duties and responsibilities promptly and consistently with little direct supervision in planning and organizing of work.
4. Ability to judge the appropriate action in response to changes, circumstances or problems.
5. Must be flexible to work varied schedule and various jobs, based on needs.
6. Must have basic P.C. skills, or be willing to receive training.
7. Ability to project enthusiasm and energy.
8. Ability to maintain a high degree of confidentiality
9. Skills in collaborative management to lead diverse staff.
10. Excellent interpersonal and teamwork skills.
11. Ability and willingness to drive van/car and assist residents in and out of vehicles. Must maintain driving record according to company expectations.
Normal office environment in retirement residence and personal care facility

To apply visit: http://www.wesleywoods.org/careers.html

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Published at 06-03-2018
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