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Full-time Service Coordinator

at National Church Residences in Atlanta

PURPOSE

According to prescribed policies and procedures, under the general supervision of the Support Services Department and Home For Life, the Service Coordinator-Senior Living assumes responsibility for coordinating programs and services to help clients maintain a good quality of life and age in place.

Responsibilities

ESSENTIAL FUNCTIONS

1. Assumes responsibility for coordinating programs and activities for residents on a group basis.

a. Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service providers and/or negotiate discounts.

b. Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.

c. Engage all clients in the program to identify areas of need and make referrals to community agencies when necessary.

d. Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly clients, persons with disabilities and emergency assistance.

e. Link clients to educational events that include subjects relating to health care, agency support, life skills and referral sources.

f. Implements health services and screenings.

g. Organizes and promotes client involvement in programs.

h. Assists the clients in building informal support networks with other clients, family and friends.

i. Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.


2. Assumes responsibility coordinating services for clients on an individual basis.

a. Provides quality customer service to all clients including, but not limited to, answering questions, addressing concerns and assisting with basic needs.

b. Assists clients in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.

c. Ensures all clients are treated with respect and dignity, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.


3. Assumes responsibility for related duties as required or assigned.

a. Performs miscellaneous and specially requested tasks.

b. Ensures all clients and staff are treated with respect and dignity. Reports all complaints made by clients and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.

c. Adheres to all policies, procedures, terms and conditions set forth in the National Church Employee Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

d. Builds rapport with clients, while maintaining appropriate professional boundaries in order to assist clients to age in place successfully.

e. Manages time independently, completing required tasks and documentation within identified time frames.

f. Works autonomously and as part of a team to ensure that clients are provided the best opportunity to successfully age in place.

g. Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.

h. Completes all professional trainings required by National Church Residences in a timely manner.

i. Utilizes a call-in time tracking system to log hours worked.


4. Documentation

a. Utilize appropriate documentation system to track all work done with clients.

b. Completes all required paperwork with all clients who want to utilize the Service Coordination program.

c. Completes Care Plans/Quarterly Monitoring with clients needing referrals and follows up on all services at and after implementation.


PERFORMANCE MEASURES

1. Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, client programs, policy compliance, and Education and Wellness Programs.

2. All responsibilities are carried out in a manner consistent with National Church Residences' Core Values of Mission, Compassion, Leadership and Professionalism.

3. Completes training as assigned in Individual Education Plan.


EXPECTATIONS

1. Demonstrates and maintains a positive, professional manner, manages time effeciently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem solving methods.

2. Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), as well as any facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

3. With respect to Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

4. Performs other duties as assigned.


Qualifications

EDUCATION/CERTIFICATION: High School Diploma or GED required. A bachelor’s degree in social work or a related field is preferred.

EXPERIENCE REQUIRED: Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

SKILLS/ABILITIES: Good communication, comprehension and interpersonal skills.

Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test.

MENTAL: Must have ability to understand data and carry out verbal and written instructions.



Click here to apply:
https://careers-ncr.icims.com/jobs/13753/service-coordinator-senior-living/job


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Published at 31-10-2019
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